Returns / Exchanges / Cancellations

Ultimately we want you to fall in love with your item of Passa Paa. However, if for whatever reason this isn’t the case we are happy to accept returns, exchanges or cancellations on the majority of our products except returns or exchanges for: Items on sale or our Bees Wax Wraps.

We do our best to photograph our products - please do bare in mind that the colours in the images may appear differently between computer screens and to the product in real life.

Due to the nature of our hand screen printing methods no two prints are exactly the same so may vary according the product image on our site. There may also be slight imperfections in the printing or stitching. We believe this adds to the uniqueness of objects that are handmade and imperfections should be celebrated in a world dominated by the machine made!

• RETURNS

  • Please contact us at info@passa-paa.com within 5 days of delivery and return within 14 days of delivery, we will respond within 1-2 business days.

  • Item must have original swing tags still attached and be unworn / unused and in a sellable condition (this includes no strong smells such as cigarette smoke).

  • Kindly return using your local Post Office using a trackable service, or a pre paid courier company. You are responsible for shipping costs. Please indicate on the package that item is being returned, we are not responsible for any taxes or duty charges incurred.

  • All Sales items are final and we cannot accept returns on these unfortunately.

• EXCHANGES

  • Please contact us at info@passa-paa.com within 5 days of delivery and return within 14 days of delivery, we will respond within 1-2 business days.

  • Item must have original swing tags still attached and be unworn / unused and in a sellable condition (this includes no strong smells such as cigarette smoke).

  • Kindly return using your local Post Office using a trackable service, or a pre paid courier company. You are responsible for shipping costs. Please indicate on the package that item is being returned, we are not responsible for any taxes or duty charges incurred.

  • All Sales items are final and we cannot accept exchanges on these unfortunately.

  • We will cover the cost of shipping for sending out your exchanged item.

• CANCELLATIONS

Please contact us at info@passa-paa.com within 2 days of purchasing, we will respond within 1-2 business days.